I brought my car to Nerger's after I started hearing a weird noise while driving. As soon as I walked in, I knew it was different from any other shop I'd ever visited. Everyone I spoke to was really thorough, asking lots of questions, and it made me feel like they really cared about me and my car. I was about to order a Lyft to take me to work (about 17 miles away), but the staff insisted that someone would take me and it was no problem. I was floored. A few hours later, I received an inspection report via text, spoke to a mechanic on the phone, and we made a plan for fixing the problems. I never felt pressured or rushed into making a certain decision and my mechanic answered all my questions. Less than 36 hours from when I'd brought my car in, it was ready to go. A week later, I received both a follow-up call via phone and a thank you card in the mail (with a scratch-off ticket inside). As a woman, I'm often hypervigilant when taking my car in for service - on more than one occasion, it's felt like I'm being talked into unnecessary and expensive repairs because I don't know much about cars. I never felt that way at Nerger's. I'm a customer for life.